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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Week 6 Discussions & Learning Activities Activity 1

Week 6 Discussions

Q Activity 1 Think of a situation in your job in which you need to communicate a negative message. 1. Develop a written message that states the message clearly. 2. Describe how you would present the negative message in person Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect I need to communicate a negative message in my job when there is a loss of a client from our organization.

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This is to inform all the organizational members that our organization has lost a client recently. It is unfortunate that this client has terminated the contract with our organization. The reason of losing this client is the lack of quality service and the failure to convince the client about satisfying the client consistently in future. The other clients can get negatively influenced by the loss of this client. The loss of this client suggests that the commitment and effort made individually and collectively have not been enough by our organizational members. The expectations of this client had not been fulfilled because of the lack of empathy and anticipation shown by the organizational members.